Electrostar electronics has truly been a customer friendly organization that manufactures quality electronic items solely for customer satisfaction. We opine that we are the supreme electronic organization as we manufacture finely crafted consumer electronics and our each piece of item exemplifies our expertise. But, sometimes we receive complaints regarding some faulty pieces or in case of some warranty issues, for this, we have clear instructions to our mega distributors and state wholesalers to examine the product and its receipt and get the defective item replaced within 3 working days.
At our head office in Noida, we have setup an exclusive complaint cell, which is well-staffed with friendly executives and the department is entrusted with the task of managing the consumer affairs. The department specifically looks after the defects and examines the products and notifies the production and / or purchase department regarding it. The defective pieces are duly replaced within 3 working days and care is taken to enable friendly and satisfying dealing. The complaint cell is directly accountable to Public Relations deptt and organization attaches immense significance to maintain sound public image in society as every other entity does.
Apart from this, Electrostar has also setup unique space on website www.electrostarindia.com where end users can post their feedbacks, suggestions, views and recommendations and our highly effective PR department will instantly take note of it.
The considerate top level management has devised the user-friendly plans and the organization’s underlying philosophy has been to produce and promote well manufactured quality products, to enable country men to enlighten their dwelling and lives. And for upholding consumer interests and for carrying out fair dealings, we have been admired by the state government bodies as well and several individual consumers also share their honest opinions regarding our quality products.
Electrostar Electronics Reviews 